Move beyond simple contact lists. Track every interaction, build relationships, and keep a 360° view of your customers directly within your support workflow.
Interested in enterprise plan. Follow up with custom pricing next week.
12 conversations across live chat and email
When customers contact you, get the full context of who they are, which company they belong to, and their entire past interaction history.
Founder & CEO at TechCorp Inc.
A unified view of every interaction, attribute, tag, and note associated with a contact. Know who is contacting you at a single glance.
Wants custom API access for sub-accounts.
Met at conference, very interested in white-label.
Leave private notes on customer profiles to preserve support history, record preference highlights, or summarize context for team handoffs.
Questions regarding SLA support levels
2h agoStripe invoice download failure
YesterdayUrgent: API key renewal question
3d agoNever ask customers to repeat themselves. Scroll through a chronological log of all interactions from chat, email, or WhatsApp.
Store custom data fields like subscription tiers, account managers, and license dates to automate prioritization queues.
Chatwik is a lean and powerful platform that solves customer service challenges in a simple and efficient way. Unlike larger and more complex solutions, it allowed us to integrate and set up over 90% of our operations in less than 48 hours.
Define custom attributes, create segments, and organize contacts based on what matters to your business.
Define custom fields specifically for your business such as subscription plan, renewal date, shopify ID, or total spend.
Filter your contact directories by active channels, status, or tag criteria, and save them as dynamic cohorts.
Apply labels automatically or manually to filter contacts by billing status, support level, or feature request.
Create filtered workspace views so agents only see tickets related to their specific region or accounts tier.
Find any customer instantly using full-text search index across name, phone, notes, and custom parameters.
Assign key customer profiles to specific managers and transfer them to new shifts with history and notes intact.
Send direct messages, emails, or text alerts directly from their CRM profile. Centralize your outreach channels in a unified interface.
Hi Sarah, Following up on our custom white-label pricing discussion yesterday. We have updated your contract renewal details...
Keep customer information consistent across your tech stack. Bring invoicing, account pipelines, and product context directly into the support console.
Inspect active subscription tiers, past invoices, and payment failures without leaving the chat conversation.
Sync leads, account managers, and renewal milestones with Salesforce or HubSpot automatically every few minutes.
Trigger alerts or push customer context changes to external systems in real-time when attributes or tags are modified.
Connect all channels and collaborate with your support squad. Start your 14-day free trial now, no credit card required.