Keep the conversation going, wherever it started. Manage all chats, emails, and social messages in a unified team workspace designed for collaboration.
@anna could you check if John's billing account is eligible for a mid-cycle switch?
Everything your team needs to stay on top of customer requests and keep conversations moving forward.
Manage all incoming conversations in one place, regardless of the channel. Route conversations to the right agent or specialized team automatically.
Set up rules to automatically tag, assign, and prioritize conversations. Maintain strict compliance with SLAs and respond to urgent tickets faster.
"@alex: Mind confirming if we issued this discount already?"
Tag teammates, leave internal comments, and collaborate on responses directly inside threads. Keep customers out of the loop until you're ready to reply.
Track team workload, response speeds, resolution times, and CSAT scores over time. Use built-in dashboards to locate productivity bottlenecks.
Our response time went from hours to minutes. The team can collaborate on replies in real-time, and customers get answers faster than ever.
Connect all your channels in seconds. Track complete conversational histories across different platforms without losing context, customer history, or resolution speed.
No more switching to Slack, Teams, or external emails to ask a teammate. Collaborate directly within the customer's active chat thread with team-only notes.
Say goodbye to cluttered shared accounts, forwarded emails, and missed support messages.
No more forwarding or CC'ing threads. Everything is centrally shared, tracked, and organized.
Keep absolute track of response times. Receive real-time alerts before messages risk breach.
Real-time collision detection warns agents when someone else is already typing a reply.
Pre-written answers for quick replies. Send templates instantly with simple keyboard triggers.
Access full histories of customer interactions across every communication channel.
Fast workspace navigation for support pros. Complete key actions without touching the mouse.
Empower your support squad with features built for speed, transparency, and clarity. Shift focus back to creating excellent customer relationships.
Hi {customer.first_name}, I have initiated your refund of {order.amount}. It should settle...
Hello {customer.first_name}, thanks for reaching out! Our pricing details are...
Hi {customer.first_name}, our office hours are Monday through Friday, 9am to 6pm...
Create a shared library of canned responses to address frequently asked billing, policy, or support inquiries. Insert snippets with a single keystroke.
Scale your support operations securely with robust permission sets, enterprise login controls, and transparency logs.
Control who has access to folders, customer contacts, billing transactions, and admin controls with granular role overrides.
Streamline agent onboarding and secure access via industry-standard Single Sign-On (SAML 2.0) with Okta, Azure AD, or Google.
Maintain total tracking of agent actions. Review edits, ticket assignments, exports, and access records in detail.
Connect with the communication tools and channels you already use to centralize support workflows.
Connect your business Gmail, Outlook, or custom IMAP servers in seconds. All emails are synced automatically, keeping threads unified and team responses inline.
Bring WhatsApp Business, Facebook Messenger, Instagram DM, SMS, and Telegram under one dashboard. Keep context alive even when customers switch platforms.
Connect all channels and collaborate with your support squad. Start your 14-day free trial now, no credit card required.