Wik AI integrates into your workspace to draft instant replies, detect customer intent & sentiment, translate conversations in real-time, and auto-heal knowledge bases.
Wik AI is not just a chatbot wrapper. It operates on your database, checks public resources, translates dynamically, and self-documents ticket details.
Drafts instant context-sensitive support answers. Automatically checks knowledge databases, CRM, and historical threads before generating text.
Analyzes customer emotions and identifies intent keywords. Alerts human agents for urgent escalation when billing discrepancies or anger levels trigger rules.
Natively translates incoming inquiries to English and outgoing responses to the customer's native language. Ensures seamless localized global support.
Flags incoming ticket patterns that don't have matching articles. Auto-generates drafts to address those gaps, optimizing future deflection metrics.
Empower your customer support agents with an inline AI companion. Instead of copy-pasting canned responses, agents can change the tone, shorten paragraphs, or elaborate details in real-time.
Wik AI is not restricted to public help articles. It securely parses data points from support PDFs, API databases, resolved historical conversations, and live web domains to compile highly accurate responses.
Provide instant global support. Wik AI detects incoming foreign scripts, translates the text to the agent's preferred workspace language (e.g. English), and automatically translates the agent's replied draft back into the customer's native layout.
Say goodbye to complicated SQL dashboards. With Wik AI analytics integration, support managers can ask normal questions to parse resolution records, check team loads, and monitor deflected ticket percentages in real-time.
Connect all channels and collaborate with your support squad. Start your 14-day free trial now, no credit card required.